DALLAS, TX – Jan. 16, 2025 – Angel Reyes & Associates is proud to announce the promotion of Lorely Acevedo from New Client Intake Director to Chief Client Success Officer. Over her six years with the firm, Lorely has played an integral role in enhancing client care and operational efficiency, making her promotion a natural next step in her journey with Angel Reyes & Associates.
About Lorely
Lorely was introduced to the personal injury world at just 16, when her father gave her the opportunity to join the industry in her first job. In January 2019, she officially became part of Angel Reyes & Associates as a New Client Specialist, where she built a strong foundation in client relations. Her dedication and hard work quickly earned her promotion to Lead, and by December 2023, she was overseeing the entire New Client Intake Department. Under her leadership, the department has consistently achieved record-breaking results while improving both the intake process and the overall client experience.
“I’m honored to step into the role of Chief Client Success Officer,” said Lorely Acevedo. “I look forward to continuing to enhance the client experience, ensuring every interaction is seamless and positive. I am excited to continue contributing to such an exceptional and ever-evolving firm.”
A Vital Role in Client Success
Lorely’s promotion reflects her significant contributions to Angel Reyes & Associates. She has been a driving force in ensuring that clients receive the highest level of care from their very first interaction with the firm. As Chief Client Success Officer, Lorely will lead the newly created Customer Satisfaction Team, focusing on improving client experiences through feedback, innovative solutions, and proactive communication. Her team is dedicated to addressing client concerns swiftly and effectively, ensuring every client feels supported.
“Lorely has been essential to our growth and success, consistently demonstrating her dedication to our clients and our mission,” said Angel Reyes, CEO and founder of Angel Reyes & Associates. “Her leadership and vision make her the perfect choice to spearhead our client success initiatives in this expanded role.”
Expanding Leadership Across Departments
In addition to the Customer Satisfaction Team, Lorely oversees the Client Intake Team, Call Center Team, Callback Management, Productivity Analyst Team and manages attorney and health care referrals and relationships. These expanded responsibilities reflect her expertise in building efficient systems and fostering meaningful connections that benefit both clients and the firm.
“Lorely has been instrumental in building cohesive teams and streamlining operations,” said Jim Carlson, COO of Angel Reyes & Associates. “Her leadership has strengthened the firm, and we’re excited to see her drive further success in her new role.”
A Commitment to Excellence
Lorely’s promotion reflects the firm’s commitment to delivering exceptional client care. Her innovative approach and focus on collaboration will help Angel Reyes & Associates continue to set the standard for personalized legal services in Texas. In her expanded role, the firm looks forward to seeing her drive meaningful change and strengthen client relationships.
About Angel Reyes & Associates
Angel Reyes & Associates is a leading personal injury law firm with offices across Texas, including Dallas, Fort Worth, Houston, and Austin. With a strong commitment to client success and over 30 years of experience, the firm specializes in car and truck accident cases, helping injury victims secure the compensation they deserve.
For more information about Angel Reyes & Associates and our team, visit https://www.reyeslaw.com/
